All of you are wonderful. Many businesses should take lessons from your crew. Job well done! Lance was great! I think we found a new friend. The sales process with Lance was easier than we expected.
The main reasons we deciding to buy from MHS included the straight forward prices, the internet website is awesome and it is a relaxed atmosphere on location.
The prices are excellent - lowest of 2 months of husband's internet searching. The closing experience was relaxed and simple. The quality of service was an A+ - 110%. Our walk-through with Bill was fantastic - very patient and answered all questions with a smile. The overall purchasing experience was above wonderful.
I would recommend Motor Home Specialist in a heartbeat.
The Rawls of Texas Forest River Berkshire
WOW!! MHS is the GOLD STANDARD of RV dealerships. I am 77 years old and have purchased 15 RVs in the last 45 years. I drove 1,320 miles after making a deal on the internet. I was not disappointed in any way.
The price was right, the service was right and we were VERY satisfied with the whole deal. Trust MHS with your next purchase, you won't be disappointed. Hu & Jean of California
The prices at Motor Home Specialist are unbelievable and our sales process with Michael Reardon was easy and painless. The McGee's of Florida Coachmen Freelander
Unbelievable - really! We didn't believe you until we got here & got to know Cowboy. You folks are fair & honest. Thank you!
The prices are the best and it is nice that the price games are avoided.
The service was friendly and efficient. I feel bad that we were so hard on you folks. You weren't hiding anything. How refreshing!
I plan to do an online review that raves about your honest, straight forward business style and great prices! Thanks for putting up with us. You have restored our faith in sales people.
The McQuillen's of California Monaco Knight
I really appreciated the straight forward pricing & trade pricing. The Oswald's of Iowa Holiday Rambler Trip
Dear Robert and Donny
Jim and I wanted to take a moment to share with you our wonderful experience of dealing with MHSRV and especially with Robert Easley.
Back in October I called MHSRV to inquire about RV's; I was transferred to Robert and thrilled to have gotten him on the other end of the phone.
I explained that we had no knowledge of RV's and were in the market to purchase one. I had a list of questions and he could not have been more patient with me. I hung up from him telling him that Jim and I would arrive a few weeks later. (I'm sure he didn't take me seriously.)
The day we met, I pre-warned him to be patient with me and that he was. We began our quest looking at Class C's; by time we left we knew we wanted a Class A. Robert could not have been more patient with our questions, the going back and forth of RV's and his honesty.
We had a 3 hour drive back to Austin and stopped in another dealer and left within minutes, it was apparent the salesman did not possess the knowledge of the RV'S as Robert had or the patience.
Back in RI we also found an RV we loved and then the phone calls back and forth began, again, Robert was fantastic, so needing to make a decision I flew back to Texas were we started all over again, and by time we left, we purchased a Thor, Daybreak.
Because I could not fly back again and Jim was in Austin my endless phone calls on how to transfer monies etc., fell upon Setsey who was just as patient and helpful.
The day we picked up our RV and we had one last favor that MHSRV helped us with, the storing of our car for a week so we could drive the RV back to RI, pack it, and drive back before arriving in Liberty Hill where we will be living in or Daybreak for several months. (Actually Robert did suggest it when he found out we were going to put the car in a lot at the airport for safety.)
From that initial phone call, to today, we could not be any happier.
Again, many thanks to Robert and Setsey and everyone at MHSRV.
Barbara (aka: Annie Oakley, thanks Robert) and Jim
The Segalas of Rhode Island Thor Daybreak RV
Loved Lance and all the time he took. He treated us so nice and went the extra mile. Our sales process couldn't have been better. The Mueller's of Texas Sportscoach Diesel
The sales process with Cowboy couldn't have been better! painless - so easy! Great motor home selection. excellent prices. Excellent quality. We couldn't be happier. We'll refer all our friends! Thanks so much! The Bagley's of Texas Newmar Dutch Star
Jimmy made all the arrangements to pick us up at the airport & was there for anything we needed. Never had such a great experience as this buying something. The prices are better than any other. The Courchesne's of Canada Thor Motor Coach Astoria
There are no words to describe our experience at MHS.
We traveled from Wisconsin because we couldn't find a better deal anywhere else. The internet site was very detailed and easy to navigate. We searched for at least 2 years and had many questions. We were extremely fortunate to connect with Jimmy. I describe him as very personable, easy going, no pressure. He gave use great information, great suggestions and had the patience of a saint. He answered all of our questions and never rushed us on the phone. His knowledge of all the coaches helped us decide which one would best suit our needs.
From sales to finance we experienced a 5-star operation. We also want to thank Steven at the Super 8 motel next door to MHS. He was very nice to deal with and made our visit enjoyable. It was convenient being next door. Thank you again for everything, especially Jimmy who has helped us over the past several years. Without his assistance we probably would not have made the trip. So glad we did!!!! MHS is a 5-Star operation.
The McNinch's of Wisconsin Forest River Georgetown
We have never been treated so wonderful. Our sincere thanks! The Phelp's of Illinois Gulf Stream Tour Master
Everything was great, unlike some of your competitors said it would be. Keep up the good work. That's why you are ahead of the competition. The Sobczyk's of Wisconsin Holiday Rambler Endeavor
Wonderful selection & absolutely the best prices available. I have already recommended you guys to friends & family. Our purchasing experience with Carl Llewellyn was the best in my experience and the walk-through process with Bill was top-drawer. The Glovers of Texas Thor Motor Coach Daybreak
We decided on Motor Home Specialist because of honest pricing, excellent service & online website experience. This was our best buying experience ever. MHS is the only place to buy. The Coulters of Montana Thor Motor Coach Challenger
Dear Robert,
Thank you for making buying a motor home fun. Everything came together and it was such a pleasure doing business with you.
Would you please take the time to tell everyone how much we appreciate all that was done for us and how well we were treated while we were moving into our new home.
Motor Home Specialist is a cut above the rest of the dealers and you can be very proud of that. We will be very happy to recommend you to our friends." The Conklin's of Texas Alpine RV
"These guys are honest and helpful. You can buy with confidence via the internet, just like we did!" The Busick's of Minnesota Fleetwood Discovery
I shopped for 8 years and over 100 dealers and the prices are about 30% lower at Motor Home Specialist than what I found elsewhere. The quality of service is excellent and they have first class qualified people working here. The Smith's of Oregon Monaco RV
My wife & I had a poor experience with our last coach. We had no idea how poor until we came to M.H.S. It has been really refreshing to shop at a place where the sales staff, service dept, and everyone we spoke to are actual people, as opposed to being slimy used car selling "jack-----." Thank you. This is how you keep customers. All dealerships should model their operations after M.H.S. The Cameron's of Texas Enduramax Toy Hauler RV
Mr. O'Banion, I just want to say thanks for employing a great Professional Staff at your RV sales and service facility. I recently purchased a 2011 Forest River Berkshire. The knowledgeable Sales Associate was Jimmy Campana. Jimmy was friendly and ready to answer any questions I had about different motorhome models. I originally thought I would purchase a gas powered motorhome, after discussions with Jimmy I chose the diesel pusher. The most impressive thing about Jimmy was his no pressure sale. I have visited several other motorhome sales companies and they pressure the purchaser to buy the coach of their choice and to make a quick decision on the purchase.
The walk through with Bill Heath was also pleasant. Bill was knowledgeable about the coach I purchased and did not rush through the walk through. At the end he commented they if I had any additional question please call and at that time he gave me his business card.
I must admit when we first came to your business I was some what over whelmed by it's size and expected and arrogant sales staff. I was wrong!
Thanks again for building a great team and fostering a pleasant sales environment.
The Chambless of Texas Forest River Berkshire
We have been studying on the internet for over 2 years. The prices & quality at MHS are very good. This has been a trouble free overall experience with first class & helpful service. The Howard's of the United Kingdom Coachmen Freelander
The main reason I decided to purchase from Motor Home Specialist was the feeling of honesty and honor I got while visiting. The quality is excellent and the prices are also much better. Total satisfaction without exception. The Law's of Texas Georgie Boy RV
We shopped at Lazy Days and decided to buy from Motor Home Specialist because of price and selection. Chris was a great help and very helpful with everything. The Gilliam's of Mississippi Entegra Coach Aspire
We just wanted to say that this is like going to a Cadillac dealer and being taken care of. We came all the way from Georgia to buy from this company because we knew they were the best! We love the new RV and the folks here. The father, sons, daughter-in-laws and all support staff are the best! We have a business in Georgia and I can only hope that we take care of our customers the way this company does. Thanks so much! The Davis's of Georgia Travel Supreme Select
Hi Robert, Just want to say thank you to you and your team at Motor Home Specialist. You were all very helpful and patient with us allowing us time to prepare for our journey in your country. We are especially grateful to you for the shopping trip on our arrival. Hopefully we may meet again. Kind Regards, The Harper's of the United Kingdom Forest River Berkshire
I asked Mr. Brake to give me his best offer because I don't like to haggle. After his offer I tried to haggle with him anyway. He stuck by his guns and I respect a salesperson that treats all customers with respect and without altering the sales presentation! I also know from this experience that the vice-president and president are great people. My wife and I would like to thank the owner and all of the staff members throughout the organization for allowing us to purchase one of our life's dreams. May god bless you all!! The Pipkin's of Texas Legend
Erin: Just wanted to drop you a note and thank you for the great service and making my trip a success. This journey started months ago on your "best in the business" website. I had some early discussions with salesperson Jimmy and some documents were forwarded for my review. After settling on a rig, the deal was put together by telephone and fax. Thanks to Sesty at the reception desk for following up on my messages.
After flying out, all day on four different airplanes, and a night at a motel near the airport, I was picked up by Patrick, part of the management team and driven to your facility. We shared some war stories though our wars were forty years apart. Good to find people a half country away that share many common values.
On arriving at your facility I was introduced to Jimmy who I had been talking to. Then to the delivery stall where T.J. and another fellow gave me a thorough walk- through and introduction to the Covina, then to your office where the paperwork was completed. Another fellow I met in the kitchen was kind enough to brew me a pot of coffee to get me on the road.
The best part of the whole experience was there were no surprises. Everything went as planned. Realizing that my purchase was not a big deal looking at the scope of your business, I couldn't have been treated better if buying a Prevost. My only regret is that I will not be able to utilize your shop/service facility due to the distance. I will however, share my story and refer anyone interested. You seem to have found the business model for success; Honesty, courtesy and follow through. More success in the future and thanks again. I t was my pleasure doing business with you.
Mr. Major of Oregon Monaco RV
The sales process was smooth especially in light of it being an overseas client ship. The Walts of Switzerland Winnebago RV
I would like to say that the experience with MHSRV was the BEST I have ever experienced in my life. It was a pleasure dealing with Sesty and Rodney. I would recommend MHSRV to anyone. When I need another motor home you can bet I'll back to MHSRV. Thank you both for the personnel help that you gave us. It was a true pleasure to work with you both and we love our Monaco Camelot.
The Christys of Texas Monaco Camelot
We were going to wait, but your price and quality changed our minds. We flew in & your staff picked us up. excellent service. The prices at MHS are excellent. I looked all over & yours was the best. The closing experience was excellent. Erin was very organized. Cowboy was our sales person. We really liked him and his honesty! I liked how Cowboy worked with me on the phone. He did an actual walk through on the phone describing the coach to me. Then he worked with us to make our initial stay more comfortable and even gave us his cell in case we needed him during the night. We definitely recommend Motor Home Specialist. The Strains of Arizona Winnebago Journey
Cowboy very thoroughly answered all the technical questions that we had about the coach, tires, explaining it in detail so that after three years of looking, we felt confident enough to buy before we even came to see it... When we flew down to buy our coach, we were picked up at the airport and driven to Motor Home Specialist, greeted by our salesman Cowboy and taken to our coach . We were very impressed with the complete process, but it doesn't end there.. after work Cowboy took us for dinner, and then SHOPPING so that we could get the essentials that we would need to bring our baby home, waiting very patiently. This really reflects on your reputation of a "First Class Business". The next time we see you, will be as we are "traveling by and stop by to say hello " in our navigator. Take care and thanks again Cowboy, Erin, Setsy and all the others that help make this a very enjoyable trip. Don and Sharon (Don doesn't even have the patience for waiting for me to shop that Cowboy did)
The complete crew treated us like we were their most important customers - Made us feel so very special! The Halvorsen's of Washington Holiday Rambler Navigator
Mr. Donny O'Banion, CEO:
It was a pleasure purchasing our first Motor Home from Motor Home Specialist Alvarado, TX. As you were one of the closest Motor Home Dealerships to our home we started shopping with you first. Jim Campana was very through in explaining everything we needed to know as we were a first time buyers.
For the next month we shopped all over the Internet and visited almost all of the Motor Home Dealers in the Dallas-Fort Worth Metroplex. We returned about once per week to MHSRV to visit again with Jimmy with more questions. Jimmy was very patient explaining things over and over again and answering new questions. As we became more knowledgeable about what we wanted Jimmy upgraded us from a Class C Motor Home to a Class A Motor Home. This turned out to be excellent advice and we purchased exactly what we needed.
As Jimmy pointed out on our first meeting, the Sales Price on the Window at MHSRV could not be beat anywhere! I know we spent a month trying.
We were given Driving Lessons and complete instructions on the care of our Motor Home which was repeated until were satisfied. We stayed overnight at your facility to become better acquainted with the care and maintenance of our Motor Home.
It is obvious that "Excellent Customer Service" is the culture of your organization.
Just as Jimmy said, the commitment for excellent service continued throughout the sales and delivery process. Special Mention for those who worked with us the most:
Jimmy Campana: Sales Associate Sesty Scott: Finance Bill Heath: Service Manager Tim Johnson: Service Writer
On a scale of 1 to 10 with 10 being the very best, I would have to give your organization a "12"!
The Hinderliter's of Texas Thor Motor Coach Daybreak
The prices at MHS are the best and our sales process with Robert Easley was painless. The Bovee's of New Mexico 2011 Monaco Knight
Testimonials were a huge part of the decision to buy from MHS. It shows that thay have built a great reputation. Our sales process with Cowboy was easy - no B.S. The Dwiggins of California Thor Motor Coach Daybreak
We decided on MHS because they have the lowest online price consistently. Large selection - set up to sell. No salesman breathing down our neck. I preferred Thor over Winnebago. The quality is the highest - very impressed with operation - well thought out. The sales process was self guided, got a salesman when I requested & desired. The overall purchasing experience was A++.
We appreciated the way RVs are displayed. All in shade, heaters in winter, no pressure, golf carts, bottled water. All duly noted & appreciated. Sesty was pleasant to work with at closing. Good Job. The Langdon's of Texas Thor Motor Coach Chateau
I would recommend to all my friends interested in RVs without hesitation! MHS has a wider range of RVs both in price and quality. The quality of service is excellent and our sales process with Rodney Melton was fantastic. Spatans of Texas Damon Tuscany
The main reasons for deciding to buy from MHS was the price, overall selection and people. Chris was excellent. The Moran's of California Monaco Knight
Our sales process with Cowboy was very honest. You were conservative on describing our coach so we were impressed that it was better than described. You didn't oversell on the phone. The Ferguson's of California Monaco Diplomat
Yawl are awesome. The prices are the best, I trusted Jimmy and the website and videos proved you are the real deal. The Burgiss's of Georgia Forest River Georgetown
MHS has a great website, best prices and friendly and knowledgeable personnel. Rodney was excellent. The Murdock's of Texas Gulf Stream Tour Master
We have already recommended Motor Home Specialist to our friends and family. Our walk-through was informative and thorough and the quality of service is tops. MHS is a very good dealership with first rate service. The Gibbens of Missiouri Monaco Diplomat
We bought at MHS because of price and salesman. Michael Reardon was excellent. An excellent experience from start to finish. The Hester's of Louisiana Holiday Rambler Ambassador RV
You, by far, have the best site and the best photos. This is truly an upscale establishment and you seem to always be one step ahead. You had the make & model I desired at an exceptional price. The Cox's of Texas Forest River Georgetown
Carl was very courteous, nice and low key. The prices at MHS are within NADA guidelines and the quality is excellent. Our closing experience was pleasant and very professional. Our walk-through process was excellent, very detailed. We would definitely recommend Motor Home Specialist to our family and friends. The Weaver's of Texas Holiday Rambler Imperial
This was a great experience, no pressure, time to look and ask questions about various R.V's. We are looking forward to many miles of pleasure. Thank you. The Derrick's of Texas Entegra Coach Aspire
We traveled over 600 miles and are very pleased with the friendly staff. The Goodson's of Mississippi Safari Sahara
We loved being able to casually shop on our own without the pressure of a salesman hovering. The prices are excellent and the product sold itself. The Hogard's of Texas Thor Motor Coach A.C.E.
The process was easy and convenient. We appreciated the ride from the airport. Thank you! The McGlashen's of Oklahoma Fleetwood Revolution
Everyone at the dealership was very friendly and made us and Bonnie, our miniature schnauzer, feel very welcome. Our sales process with Robert Easley was easy and the prices and quality were excellent. The Chitwood's of Texas Holiday Rambler Vacationer
A well organized finance and closing experience. Our sales process with Robert Easley was pleasant and easy. The Wells of Illinois Country Comfort
We've been looking for a couple of years and decided on MHS because of friendly staff, more selection, no pressure sales & great salesman. (Jimmy Campana) Thank you for the car rental, hotel room, lunch, wine, flowers & service!! Great. The Hauser's of Canada Entegra Coach Cornerstone
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